FAQ
How do I get your catalogue?
Please, send an e-mail to [email protected] or see section contact us for more contact information.
How do I purchase your products?
Please, send an e-mail to [email protected]. A sales representative will get back to you.
What is your delivery policy?
Unless advise otherwise, we deliver the same or next day for orders received before noon, if the ordered goods are in stock.
What are the delivery charges?
Delivery is at the client's expense, his choice of carrier collect or we also offer pre-paid and charged as an option.
What are your payment terms?
After your account is established, terms are net 30 days.
Do you accept credit cards?
We do not accept credit cards.
What is your warranty policy on your products and services?
All Pitanco Précision products are sold with a 1 year limited warranty
(normal usage).
All repairs are guaranteed for a 6 month period from the date of the repair.
How can we contact you?
Our offices are opened Monday thru Friday from 8.00 am to 4.15 pm. For more information, please see the section: Contact us.
How do I return products?
Products can only be returned with a RMA number issued by our sales department. Please contact us at [email protected] to get your RMA number.
Do you have a minimum amount for orders?
Yes, the minimum net amount required for each order is one hundred dollars ($100.00).